Welcome

Senator Linda Puller

Senator Linda T. Puller, Chair of the Joint Commission on Health Care (JCHC) welcomes you to the JCHC website. The JCHC was established as a standing commission of the Virginia General Assembly in 1992. JCHC seeks through its research, recommendations, and legislative actions to "ensure that the Commonwealth as provider, financier, and regulator adopts the most cost-effective and efficacious means of delivery of health care services so that the greatest number of Virginians receive quality health care." (Code of Virginia §§ 30-168 through 170)

 

CITIZEN RESOURCES

 Resources for Veterans
Federal Resources

U.S. Department of Veterans Affairs - Listing of Toll-Free Contact Numbers

Veterans Crisis Line - 800-273-8255 Press 1

VA Aid & Attendance Allowance
Additional monetary payment for "veterans and survivors who are eligible for a VA pension and require the aid and attendance of another person or may be housebound...."

Veterans' Bachelor of Science in Nursing Program
New grant program "to help military veterans with health care experience or training, such as medics, pursue nursing careers." The HRSA-administered program will fund as many as "nine cooperative agreements of up to $350,000 a year."

State Resources

Virginia Department of Veterans Services
Information and extensive index of resources and contacts for veterans and their families.

Family of Heroes - Online resiliency training for military families.

Technology Assistance Programs (TAP) through the Virginia Department for the Deaf and Hard of Hearing
"relay services and adaptive technology devices" for veterans, their surviving spouses or children and members of Virginia National Guard (if eligibility requirements are met).

Military Credentialing Resources through the Virginia Department of Health Professions
Resources for active duty service members, veterans, and military spouses.

Have a care-related complaint or abuse report?
As a legislative Commission, JCHC conducts health-related research but does not regulate health care providers or address individual care-related complaints or reports of abuse.  To make a complaint regarding care provided within the Commonwealth of Virginia or to report on abuse, you may contact one or more of the following agencies/organizations.  For immediate assistance in an emergency, you should call 911. 

Virginia Department of Health

Toll Free:  1-800-955-1819 or Metro Richmond area:  (804) 367-2106
For complaints involving "nursing facilities, inpatient and outpatient hospitals, home care organizations, hospice programs, dialysis facilities, and clinical laboratories."

Virginia Department of Behavioral Health and Developmental Services
Human Rights Office and regional advocate numbers are included in DBHDS link
For complaints involving services for “individuals who have mental illness, intellectual disabilities or substance abuse disorders…[who receive] services under the Individual and Family Developmental Disabilities Support Waiver or…in residential facilities for…brain injuries.” 

Virginia Department of Health Professions
Toll Free:  1-800-533-1560 or Metro Richmond area:  (804) 367-4691
For “complaints about health care practitioners who may have violated a regulation or law.”

The Joint Commission
(800) 994-6610
Fax:  630-792-5636
Mail complaint to:  
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois  60181
TJC staff “cannot serve as complaint mediators, we can use the information you provide to identify possible noncompliance with our accreditation or certification standards.  For direct resolution of your complaint, you may want to bring your issue to the attention of the health care organization’s leadership.”

Virginia Office for Protection and Advocacy
Toll Free:  1-800-552-3962 (Voice/TTY)  or Metro Richmond area: (804) 225-2042
 “We help with disability-related problems like abuse, neglect, and discrimination. We also help people with disabilities obtain services and treatment. All callers receive help with these problems. Individuals with problems, targeted in our program goals, may also receive advocacy services and/or legal representation.”

Virginia Department of Social Services
Child Protective Services:  In-state 1-800-552-7096/Out-of-state (804) 786-8536
Hearing-impaired 1-800-828-1120
Adult Protective Services:  1-888-832-3858

Virginia Family Violence and Sexual Assault Hotline
Toll Free:  1-800-838-8238v/tty

Office of the State Long-Term Care Ombudsman
Toll Free:  1-800-552-3402 or Metro Richmond area (804) 565-1600
“Ombudsmen advocate for older persons receiving long term care services, whether the care is provided in a nursing home or assisted living facility, or through community-based services to assist persons still living at home.  We provide older Virginians, their families and the public with information, advocacy, and assistance to help resolve care problems.”

National Human Trafficking Resource Center
Toll Free:  1-888-373-7888

 

 

 

 

 

 

 

 

Joint Commission on Health Care - Resources