Senator Linda T. Puller, Chair of the Joint Commission on Health Care (JCHC) welcomes you to the JCHC website. The JCHC was established as a standing commission of the Virginia General Assembly in 1992. JCHC seeks through its research, recommendations, and legislative actions to "ensure that the Commonwealth as provider, financier, and regulator adopts the most cost-effective and efficacious means of delivery of health care services so that the greatest number of Virginians receive quality health care." (Code of Virginia §§ 30-168 through 170)
Resources for Veterans
U.S. Department of Veterans Affairs - Listing of Toll-Free Contact Numbers
Veterans Crisis Line - 800-273-8255 Press 1
VA Aid &
Additional monetary payment for "veterans and survivors who are eligible for a VA pension and require the aid and attendance of another person or may be housebound...."
Virginia Department of Veterans
Information and extensive index of resources and contacts for veterans and their families.
Family of Heroes - Online resiliency training for military families.
Program (TAP) through the Virginia Department for the Deaf and
Hard of Hearing
Veterans, surviving spouses and children, and active members of the Virginia National Guard may qualify for no-cost telecommunication equipment (if eligibility requirements are met).
Credentialing Resources through the Virginia Department of Health
Resources for active duty service members, veterans, and military spouses.
Have a care-related
complaint or abuse report?
As a legislative Commission, JCHC conducts health-related research but does not regulate health care providers or address individual care-related complaints or reports of abuse. To make a complaint regarding care provided within the Commonwealth of Virginia or to report on abuse, you may contact one or more of the following agencies/organizations. For immediate assistance in an emergency, you should call 911.
Toll Free: 1-800-955-1819 or Metro Richmond area: (804)
For complaints involving "nursing facilities, inpatient and outpatient hospitals, home care organizations, hospice programs, dialysis facilities, and clinical laboratories."
Department of Behavioral Health and Developmental
Human Rights Office and regional advocate numbers are included in DBHDS link
For complaints involving services for “individuals who have mental illness, intellectual disabilities or substance abuse disorders…[who receive] services under the Individual and Family Developmental Disabilities Support Waiver or…in residential facilities for…brain injuries.”
Department of Health Professions
Toll Free: 1-800-533-1560 or Metro Richmond area: (804) 367-4691
For “complaints about health care practitioners who may have violated a regulation or law.”
Mail complaint to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
TJC staff “cannot serve as complaint mediators, we can use the information you provide to identify possible noncompliance with our accreditation or certification standards. For direct resolution of your complaint, you may want to bring your issue to the attention of the health care organization’s leadership.”
Virginia Office for
Protection and Advocacy
Toll Free: 1-800-552-3962 (Voice/TTY) or Metro Richmond area: (804) 225-2042
“We help with disability-related problems like abuse, neglect, and discrimination. We also help people with disabilities obtain services and treatment. All callers receive help with these problems. Individuals with problems, targeted in our program goals, may also receive advocacy services and/or legal representation.”
Virginia Family Violence and
Sexual Assault Hotline
Toll Free: 1-800-838-8238v/tty
of the State Long-Term Care Ombudsman
Toll Free: 1-800-552-3402 or Metro Richmond area (804) 565-1600
“Ombudsmen advocate for older persons receiving long term care services, whether the care is provided in a nursing home or assisted living facility, or through community-based services to assist persons still living at home. We provide older Virginians, their families and the public with information, advocacy, and assistance to help resolve care problems.”
National Human Trafficking Resource Center
Toll Free: 1-888-373-7888