Citizen Resources

FOIA Policy

JCHC has compiled several lists of online resources pertaining to health, behavioral health, and long-term care. The resource links below will take you to external sites provided solely for your convenience. JCHC is not responsible for the content on any website linked to this page.

Have a care-related complaint or abuse report?

As a legislative Commission, JCHC conducts health-related research but does not regulate health care providers or address individual care-related complaints or reports of abuse. To make a complaint regarding care provided within the Commonwealth of Virginia or to report on abuse, you may contact one or more of the following agencies/organizations. For immediate assistance in an emergency, you should call 911.

The Joint Commission
Telephone: 1-800-994-6610 or 630-792-5800
Fax: 630-792-5636

Mail complaint to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

TJC staff “cannot serve as complaint mediators, we can use the information you provide to identify possible noncompliance with our accreditation or certification standards. For direct resolution of your complaint, you may want to bring your issue to the attention of the health care organization’s leadership.”

Virginia Department of Health
Toll Free: 800-955-1819 or Metro Richmond area: (804) 367-2106

For complaints involving "nursing facilities, inpatient and outpatient hospitals, home care organizations, hospice programs, dialysis facilities, and clinical laboratories."

Virginia Department of Behavioral Health and Developmental Services
Human Rights Office and regional advocate numbers are included in DBHDS link

For complaints involving services for “individuals who have mental illness, intellectual disabilities or substance abuse disorders…[who receive] services under the Individual and Family Developmental Disabilities Support Waiver or…in residential facilities for…brain injuries.”

State Corporation Commission
Toll-free number: 1-877-310-6560

For questions/problems with an insurance company.

Virginia Resources